Friday, May 30, 2025

Key Food new self-checkouts month in review (plus first look at the new dessert signage)

Photos and reporting by Stacie Joy

On May 15, Key Food officially unveiled its new self-checkout stations — seven brand-new Toshiba SCO Traveler machines have been in service these past two-plus weeks. 

Here's a recap of what has happened here this month. As we've noted, the grocery at Avenue A and Fourth Street retired a row of its self-checkout terminals. In its place: a staffed register, which will make four for Key.  

And I happened to be there when the new machines got the hook-up...
Because dreams do really come true, I had the great honor of being the first customer to scan an item (a banana, no less — and yes, there was drama).
 
According to a high-level, highly anonymous Key source, the new machines are "smaller, faster, and more efficient" and come equipped with cameras that recognize produce by sight. The future has arrived — and it knows your tomatoes.

Two of the seven scanners accept cash and offer cash back, and all are topped with light-up signs that indicate availability or flash for assistance. And yes, that familiar, no-nonsense voice still demands that you "place the last scanned item on the scale." Some things never change. 

There is a new option to select the number of paper bags you need, although you will still need to obtain the bags from a staff member.

Around the same time, the store's floor got a much-needed patch-up, smoothing the path for carts and casual striders alike.
Meanwhile, a new price-check scanner was installed near the Pringles (still on sale), ready to resolve all your label-induced uncertainties.
Speaking of labels — fresh signage is underway. The iconic "CAKES FOR ALL OCCASIONS" sign is being retired in favor of the more inclusive and dessert-forward "Desserts For Every Occasion," a nod to the rise of puddings and parfaits in the section. (Yes, "occassions" was misspelled on the prototype. Yes, they're fixing it.)
We also got a sneak peek at some of the rejected signage options — including one dismissed as "too bubblegum" — and learned that a classic serif font ultimately won the vote. No Comic Sans here. 

The sushi case is also due for a typographic refresh, and store manager Richie was spotted mid-P-Touch session, labeling the new self-checkout lanes with the concentration of a seasoned typesetter.
Meanwhile, the new cash drawers were filled with ones, fives, and an aesthetically pleasing coin assortment.
If you're wondering what beats carried us through this transformation: Tom Tom Club's "Genius of Love," followed by Europe's "The Final Countdown," capped off with the Eurythmics' "Would I Lie to You?" A fitting trio for a store that's balancing nostalgia with a leap into the checkout future.

19 comments:

  1. Perhaps this blog should be dubbed EV Key.

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    1. Will run it by the marketing team and branding consultants!

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  2. This blog is in the pocket of Big Key Food!

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    1. We are compensated in day-old Cakes for All Occasions!

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  3. Not a fan of Key Foods. TJs and WF are better.

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    1. when I run out of my Barilla pasta for Sunday night gravy, I head straight to Key Foods to find what I need - TJ & WF do not carry certain favorite brands. Embrace the beauty of choice!!! We are so lucky!

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  4. The only issue I have with the new machines is the area on which the food items are placed after scanning seems to be much smaller than the previous models. If you scan more than just a few food products, placing them gets to be rather tricky if not somewhat impossible. Kudos to all for the constant improvements.

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  5. "A pleasing assortment of coins"? Is this satire?

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  6. Ok, I'm gonna say it - I hate the new self-service checkstands! I never had a problem with the old ones except for the crowding between the lanes. The new checkout stands don't have enough room to put your scanned items, and if you put your bag in the holder, the register says you have unscanned items. The person next to me had one of their items barely touch my area and my register said I had unscanned items. Every. Single. Time. I've learned to scan my first item, then put it in my bag, then put the bag on the bagging area. This seems to trick the machine, but it's frustrating. Another option is to scan everything, then bag your stuff on top of the register where the scale is. And the problem with overcrowding is still there.

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    1. AGREED. I've had more issues with these new machines than the old ones.

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  7. The credit/debit scanner is more sensitive too — I get a Chip Malfunction message every time.

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  8. Thanks Again Stacie for being on the scene and congrats on being the first customer to scan an item! You deserve it girl!!! YAY

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  9. As a resident of the Upper East Village, my recent grocery-related distractions have been about the new Whole Foods concept store—sidebar, it's a letdown—but I appreciated this report because I do go to Key "occassionally," and there really is something special about its soundtrack. The last time I was there I jammed out to "Don't Change" by INXS—an amazing song I had forgotten about, yet still know all the words to.

    Also the lady stocking the cash drawer has really beautiful hair but I'm so worried it's gonna get caught in the cash resister. Be careful pretty lady!!

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  10. Are we really supposed to believe for this report, with all of the pictures and interviews, that you were only there for 3 songs? :-)

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    1. Must have been the ultrasound extended mix of "The Final Countdown"!

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  11. Key Food must provide training for their staff and managers to ensure excellent customer service!!!

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  12. I would shop at Key Foods if their produce was good quality (its typically not--so-good to poor)

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  13. I despise these self-checkout machines. I will never understand the mysteries of the Bagging Area. This has been a problem in every city I've lived in. Tesco Express in London is its own circle of self-checkout hell.

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