Photos and reporting by Stacie Joy
Some big changes are coming to the Key Food on Avenue A.
A high-level Key Foods source outlined what shoppers can expect in the coming weeks as the store spruces things up, from checkout to cold cuts.
First up: the checkout lanes. Starting in early May, Key Food will be removing one of the self-checkout lanes and bringing back a good old-fashioned staffed register.
"Hearing the feedback from customers and management, we wanted to improve the checkout experience," the source said. "We felt that another standard lane would help reduce some of the backup we've seen at the staffed registers."
At the same time, the store is replacing two of its older self-checkout stations with new fixtures.
Then, in mid-May, the rest of the aging self-checkout terminals are getting the boot. The current 11 self-checkouts will be reduced to seven, all of which are newly installed and arranged in a single pass-through lane. The new stations won’t just look sleeker — they'll come equipped with upgraded technology designed to speed up the process and enhance security.
In addition to the checkout upgrades, Key Food is making changes in and around the deli department. A small standalone refrigerator dedicated to sushi — an EVG customer favorite! — will be added by the end of May.
5 comments:
That Key Food definitely needs to upgrade the self-checkout terminals and the terminals at the staffed registers as I am constantly getting my debit/credit card rejected when trying to purchase an item. I know there is nothing wrong with my debit card as I just used them at another store to make a purchase without a problem but always run into a problem at that Key food along with several other customers.
Good news about another human-staffed register! Not sure about the sushi though...is a trained sushi chef making it? Where is it being made?
Those self-checkout terminals are currently terrible. Replacing them can only be an improvement.
There are at least 2 of the machines that won't accept my card... finally remembered which ones they are!
It's made off-site and delivered mid-morning... not sure who is doing it for them, however. (A good follow-up for Stacie!)
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