System Alert: Citi Bike System will close at 7PM EST tonight due to extreme weather including heavy snow, high winds, and limited visibility
— Citi Bike (@CitiBikeNYC) January 26, 2015
Please stay indoors and off the roads so the streets can be plowed safely! #bikenyc #staywarm
— Citi Bike (@CitiBikeNYC) January 26, 2015
Annual membership in the bike-share program last November was 88,495, a 6.8 percent drop compared with November 2013, when membership stood at a robust 94,955, data show.
One-day memberships fell 33 percent, from 16,112 to 10,723, and weekly members fell 37 percent in that same period, from 1,339 to 843.
New York City Bike Share (NYCBS), the operator of the Citi Bike program, failed to both adequately inspect Citi Bike equipment and ensure stations were fully functional according to an audit of NYCBS’s compliance with its contract with the New York City Department of Transportation (DOT) released today by New York City Comptroller Scott M. Stringer.
“New York City Bike Share’s management of Citi Bike left too many New Yorkers in the lurch,” Comptroller Stringer said. “While Citi Bike has become part of our urban landscape, auditors found that the bike sharing program’s spotty maintenance, poorly cleaned bikes and substandard docking stations inconvenienced riders and discouraged growth in the system. Moving forward, I hope that these findings will provide a road map for ways to improve safety and performance for this critical component of our transportation network.”
The Comptroller’s audit examined maintenance of Citi Bike equipment by NYCBS during the period of May 2013 through May 2014. The Citi Bike program has a fleet of approximately 6,000 bikes and 330 stations throughout the City. Bikeshare Holdings LLC recently announced an agreement to purchase Alta Bicycle Share — the parent company of NYCBS. With a promised infusion of additional capital, Bikeshare Holdings has announced plans to improve maintenance and double the size and geographic reach of the Citi Bike system by 2017.
According to NYCBS’s own maintenance data, 28 percent of bikes system-wide were inspected in November 2013, 34 percent in December 2013 and 38 percent in January 2014, despite contract requirements that 100 percent of bikes undergo a complete maintenance check at least once per month. NYCBS cited the layoff of 16 on-street bike checkers during the winter months as a reason behind the decline in maintenance checks.
By March 2014, following the re-hiring of inspectors, inspections rose to 54 percent of the fleet and to 73 percent by April. However, a sample of the maintenance records of 25 bikes from July 2013 through December 2013 found that NYCBS completed only 60 percent (84 of 141) of required monthly maintenance checks.
Tonight is the final night of Valet service in the East Village and will end at 9pm! See ya in the spring...
— Citi Bike (@CitibikeNYC) November 14, 2014Staff will be on hand at the Alphabet City stations to make sure that every bike that arrives will get a dock. So anyone heading to the East Village on a weeknight can be rest assured that they won’t have to search for a docking point at the end of their trip.
Today, we and the NYC Department of Transportation announced some big changes. Our parent company has new owners, and they have named Jay Walder, a leader with a deep passion for urban transportation, as the new CEO of Alta Bicycle Share.
There is also big news for Citi Bike. Our system will double in size by 2017. New neighborhoods will be added to our system beginning in 2015. By the end of 2017 we will have 6,000 additional bikes and over 375 new stations. The first new stations will be installed in northern Williamsburg, Greenpoint, Long Island City and further into Bedford-Stuyvesant, all neighborhoods originally planned to be part of Citi Bike’s initial deployment. If you would like to suggest a new location for Citi Bike stations, visit the Department of Transportations’s “Suggest A Station” siting portal here.
NYC Bike Share will use this winter season to overhaul the entire fleet of bikes and service docks and kiosks, ensuring that Citi Bike is ready to roll come spring. We will work closely with the team at Alta Bicycle Share to improve our operations and the technology that powers bike share.
Finally, we will be changing Citi Bike’s membership plans. Our Annual Membership rate will change to $149/year. This means a full year of unlimited Citi Bike rides will cost just a bit more than one monthly MetroCard.
At this time, you may still sign up for a new membership or renew an existing subscription at the current $95 rate. We will let you know in the coming days when the rates will increase.
What's going on @CitibikeNYC? There are a half dozen abandoned citibikes in the east village at 8th at and 1st ave. pic.twitter.com/ujlkpa0idC
— DS (@davidsokol) October 18, 2014
We’re excited to announce that over the next few months, we will be installing new seats on the entire Citi Bike fleet.
1,500 new seats have already arrived and are being installed on bikes as they come through our shop for other repairs. Soon an entire shipping container full of seats will arrive with an additional 6,000 seats. This means we’ll have plenty of seats to cover all of our bikes plus extras to spare.
So where do all the old seats go? We’ve partnered with Bikes for the World, a nonprofit dedicated to providing affordable bikes in developing countries. Rather than let used bike parts sit in a landfill, Bikes for the World rescues and recycles them to help individuals travel to work, school, and health services.
Citi Bike is raking in millions of dollars in late fees — including from clueless tourists who don’t know the rules and annual members who constantly struggle to find a working dock, the Post has learned.
The bike-share program has collected more than $4 million in late fees since it started, with the bulk of the money coming from riders who get passes for a day or week.
As an avid biker/alternative-transportation-seeker in New York City, the past few years have been a neverending whirlwind of emotions. The city has done a great job building bike lines, bike racks, hosting bike parking at events, and much more to encourage two wheeled riders.
The East Village is as busy of a neighborhood as any for bikers, with hundreds of delivery bikes roaming the streets alongside the commuters up and down First and Second and the casual neighborhood riders around Tompkins.
One issue remains, which I was reminded of in this post; bike theft seems to be as big of an issue as ever. I bought my first NYC bike about 2.5 years ago, and it was stolen within a month of owning it, despite it being locked up to an Equinox (improperly, but still, locked). I luckily got insurance money back for it, but the new bike I purchased has hardly seen the light of day during the week. When I lock up my bike outside a restaurant, I spend the entire meal EXPECTING it to get stolen. I can be 6 feet away from my bike on a patio eating, and I'll still stare at my bike to be sure it hasn't been taken.
Meanwhile, I signed up for Citi Bike before it had even launched. It was a godsend to my anxiety; I would never have to fear getting my bike stolen again, I had 3 docks within an avenue of my apartment, and I could bike anywhere south of 59th Street without worrying about taking the same bike home if I had an extra drink or two.
But Citi Bike is far, far from perfect. The app tells me there are 3 bikes, and none of them work. I show up to a dock with 5 spaces, none of them work. There are no bikes in the morning, and no docks at night. One of the best things about biking to work is the consistency in how long it will take, no matter how bad traffic is...and this is providing an opposite experience.
But it's $95/a year. Even if they jack it up to $200/year, it still feels cheap. Who am I to complain?
The bigger issue remains bike theft. If I didn't have to worry about my personal bike getting stolen, I would use it more often, I would use Citibike only when I really need to, and I would have less anxiety in general. So I have some questions for you, community:
a) How many of you both have a Citi Bike AND a personal bike? If you do, what's your split on usage between the two?
b) What could the city do to prevent bike theft? Is it even their responsibility to do something or should we be the ones spending extra money on extra/fancier locks?
c) Do you think Citi Bike is going to improve its service and reliability in the next year, or is the increasing popularity just going to make it more frustrating?
FYI - Valet service in the East Village has been cancelled this evening (7/15) due to a Severe Thunderstorm Watch.
— Citi Bike (@CitibikeNYC) July 15, 2014
Citi Bike is taking a page from restaurants and hotels by testing a valet service at a dock where people can avoid the frustration of trying to find a place to park their ride.
The weeknight valet service, which will launch at a dock on Avenue A and 7th Street on Monday, will be manned with at least two employees who will remove bikes once the dock fills up so that a couple of spaces will be always be available from 7 p.m. to 11 p.m.
REQX Ventures, a company run by individuals affiliated with Equinox and Related Companies (the real estate company that owns Equinox) would buy at least 51-percent of [Alta Bicycle Share, Citi Bike's operator.]
It would ... help resurrect a system that has lost millions of dollars over the course of its short existence, thanks to bad software, Hurricane Sandy and the sheer scope of running the largest bike-share system in the country, one with more than 100,000 annual members and more than 14 million miles on its odometer.
In New York City, where bike-share users now pay $95 for an annual membership and $9.95 for a day pass, REQX would have the freedom to raise rates without city approval, though the contract might include some sort of percent-per-year cap on the size of those hikes.
Public housing residents and some credit union members would retain access to a discounted rate of $60 per year.
