EVG reader Jacob Ford found the plans for the reno on display ... (they're upside down, so you may need to tilt your computer/phone upside down, too, for a more accurate look)... t a time when other chains are doing away with them. As Boing Boing called them, "the shopping equivalent of an automated phone menu."
CNN reported on Jan. 23:
A newly-released study by researchers at Drexel University published in the Journal of Business Research found that "regular checkout" – the kind featuring a human cashier – makes customers more loyal to a store and more likely to revisit in the future than self-checkout. The study comes as some companies remove self-checkout machines and others adjust their self-checkout operations.
Jacob shared this with us:
What CVS (and Wawa) hilariously do is make the robot ask you more questions than even the humans at Kmart used to. Or, in CVS’s case, ask you to ask an employee to type a code so that you can type in your own birthdate to buy Tylenol.