Last night, Adam called Time Warner and got a rather unexpected response. He documents what happened at Adam's Life. To an excerpt!
Finally, I connected with a service rep. He sounded young. Stumbled a little bit over the script he was reading. I assume he's new. This will be important in a moment. I asked him what the heck was happening. And he told me this:
The box that controls the cable, internet, pretty much everything else for Time Warner Cable in my area of the East Village is located in the basement of a building. In order to service this box, Time Warner Cable needs to contact the super of the building and be let in.
The super of the building, according to the service rep, REFUSES TO LET TIME WARNER INSIDE.
"Why is he refusing?" I asked.
"He wants free cable," the rep responded.
Apparently, Time Warner has tried to reason with the man, but he refuses to budge. Today, he's refused to answer the door or his phone. He's cut off all communication.
"It's a very unusual situation," the rep said.
To top if off, the rep gave Adam the super's address. Adam is mulling his next move. Read the whole post here.