Back in March, Airbnb officials announced that they'd be launching a new website to let residents file complaints about guests directly with the company.
As DNAinfo reported, that tool is now live.
Here's the Airbnb blog with more:
Every time a host welcomes a guest into their home, they are also welcoming them into their neighborhood. We’re proud that since Airbnb got started, there have been over 80 million guest arrivals in Airbnb listings and those guests have been welcomed by hosts and their neighbors in over 190 countries worldwide.
The overwhelming majority of Airbnb guests are respectful travelers, so complaints and issues are incredibly rare, but we always want to do everything we can to help our community members be good neighbors in the places our hosts call home. To help achieve that goal, today, we’re launching a new resource for neighbors of Airbnb hosts.
Starting today, anyone can go to airbnb.com/neighbors to share specific concerns they might have about a listing in their community. These concerns could include things like noise complaints. From there, our team will review their concern and, if necessary, follow up with the host regarding the issue.
Neighbors can submit information without having their name disclosed to a host or allow our team to pass along their contact information so the host can follow up with them directly. Once a neighbor submits feedback, we will send a confirmation email, along with a case number.
City Councilmember Helen Rosenthal wasn't impressed with the new tool, telling DNAinfo: "New Yorkers already have a way to file complaints against neighbor disturbances: 311. Airbnb's complaint submission page is a way to prevent its users from getting the fines for breaking city laws."
In New York, it is illegal to rent out an apartment for fewer than 30 days unless the host is present.